Customer experience | Sales, Customer Insights,...

Sales hub app missing - security roles

(0) Share

Report

Posted on by fran2105

416

Hello everyone!

I have a Sales Hub application that has the Sales enterprise app access security role attached to it. However, my users are suddenly being "kicked out" from this security role, meaning that today they have the security role and tomorrow, the checkbox is blank.

For example, today, they can access the application just fine (as they have the role attached), however, when they access it another time, they cannot see the Sales Hub app anymore. When the security roles are checked, it is found that the Sales Enterprise app access is not assigned to the users (checkbox is blank).

Has anyone ever encountered such an issue or know what's happening here? Is there any logical explanation to this?

Greatly appreciate your input.

Kind regards,

Marie

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

meelamri 13,216 User Group Leader on at

Like (0)

Report

Hi,

Changing a user's business unit results in the loss of their security role, this may be one possibility to explore.

Was this reply helpful? Yes No
Suggested answer

Shaina on at

Like (0)

Report

Hi Marie,

Please refer: (+) Sales hub app missing - security roles - Dynamics 365 Customer Service Forum Community Forum

https://community.dynamics.com/365/f/dynamics-365-general-forum/407614/d365-users-randomly-lose-access-to-the-sales-enterprise-app-access-user-role

Was this reply helpful? Yes No
empath-e CRM 1,136 on at

Like (1)

Report

That's interesting as I have had the same issue this week. However, as I'm learning the system it could be what Mehdi said for me. I will keep an eye on it and see of it occurs again.

Was this reply helpful? Yes No
fran2105 416 on at

Like (0)

Report

Please do add the solution/reason for why this is happening in here, please. It would be greatly appreciated.

Thank you and kind regards,

Marie

Was this reply helpful? Yes No