Split Payments

(0) Share

Report

Posted on by Mark.V

In D365 call center, when entering an order and taking more than 1 payment from a customer (that is splitting the payment between 2 credit cards), standard D365 behavior allows the user to enter multiple payments but if one of the credit cards is declined the previous authorized card(s) are void. This appears to be standard D365 behavior, but I find it hard to believe it's acceptable to void the previous card auth since the funds will be held at the bank's discretion. Has anyone encountered similar behavior and found a workaround?

Thanks,

Mark

I have the same question (0)

All responses (1)

Answers (0)

Haig Liu Microsoft Employee on at

Like (0)

Report

Hi,

This seems to be a design problem.
It is recommended that you seek more specialized help in the Commerce Forum.

Commerce forum (dynamics.com)

I hope this helps, but please let me know if you need anything else or if you have any other questions.
thanks,
Haig Liu

Was this reply helpful? Yes No