This mailbox is disabled for email processing

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Posted on by Community Member

Dear all,

In my organization, I have exchange online and crm dynamics 2015.

I have email router to handle email for CRM dynamics. I have created a shared email "AdviserMasud@myorganization.com", I have mailbox called "AdviserMasud", I have queue name "AdviserMasud". In the queue I am using advisermasud@myorganization.com as the incoming email address.

When I go to my mailbox-->click Approve Email and Test Enable Mailbox, it does not work and give me error message:

Email won't be processed for this mailbox until the email address of the mailbox is approved by an Office 365 administrator. For more information, contact your system administrator.
This mailbox is disabled for email processing. For more information, see the alerts.

My manager is office administrator and he has approved and tried test and enable mailbox and still getting the same error messages.

Here is the user administrator settings related to email:
6232.crm2.png

So, I would like to know

1. What am I doing wrong?

2. How can I enable mailbox for email processing?

Many thanks in advance.

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Ragim Khanukaev 15 on at

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RE: This mailbox is disabled for email processing

Hello,

How to open window on the second screen?

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Community Member on at

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RE: This mailbox is disabled for email processing

Hi Wei Jie Fun,

My manager who is global admin and is away that is why I could not check this. My another colleague who is global admin helped me to fix this problem.

Your solution has worked. Thanks

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Alex Fun Wei Jie 33,626 on at

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RE: This mailbox is disabled for email processing

Hi,

The user who approved the email in mailbox must be a global admin.

Kindly check your setting as well.

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Anton Zaynakov on at

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RE: This mailbox is disabled for email processing

Do you have CRM user with email advisermasud@myorganization.com created?

If not, you need one; make sure that this user's security role has appropriate rights for mailbox, then approve and test email for this user.

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