web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Changing the Text in the Portal Breadcrumb Menu

(0) ShareShare
ReportReport
Posted on by 230

I use the portal for case management, we have added a custom 'Case Number' field onto case which we want to use throughout the portal rather than the ugly OOB Case Number field. I've managed to figure how to hide it from *most* places except the breadcrumb menu/title in the browser tab. I've highlighted in yellow the bits I mean. I want these to reference the custom case number field. Where can I change this?

6445.Portal.jpg

*This post is locked for comments

I have the same question (0)
  • Verified answer
    oliver.rodrigues Profile Picture
    4,052 on at

    you can change it in the Web Templates for edit/view case

    Navigate to Portals --> Web Template --> Customer Service - Edit Case (if you can't find, you can view by navigating to your web page, click on the Page Template, and click on the Web Template)

    change the below line for your custom field.. as a test I changed to the "id" field.. which comes the GUID (as below image)

    <li class="active">{{ incident.ticketnumber | h }}</li>


    breadcrumb.PNG

  • AmeyHolden Profile Picture
    230 on at

    Thanks Oliver - you're a hero!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
ScottDurow Profile Picture

ScottDurow 2

#2
GJones Profile Picture

GJones 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans