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Customer experience | Sales, Customer Insights,...
Suggested Answer

What on earth is wrong with Email Preview

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Posted on by 65

pastedimage1659445522278v1.pngEmail preview is displaying as plain text both on preview screen and builder. I can't get rid of it and the only way it clears is when I delete my whole template. As SOON as i add a section, it instantly adds in all the text again. 

Im going around the twist. 

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi JoshDB,

    It's a really weird thing. It only occurs when you add the email template or it also occurs when you don't use template?

    And when you press F12 can get the error messages? You could also try to clear the cache of your browser or use another browser to have a try.

  • CHK1970 Profile Picture
    562 on at

    Im getting the same issue. I create a new Email with or without a template. As soon as i put a layout widget on a page it looks like this?
    We are unable to create any new Emails because of this.

    I have cleared all browser cache and reloaded but its still the same.  Is this a bug due to an update maybe?
    pastedimage1659955211010v1.png

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Chris,

    Please create a support ticket and we will investigate this.

    Apologies for the inconvenience caused.

    Best regards,

    PM, D365 Marketing

  • CHK1970 Profile Picture
    562 on at

    It required an update to the latest version to resolve the issue. However MS should inform before making updates the existing Email editor that this will reuire updates before making changes

  • Suggested answer
    CHK1970 Profile Picture
    562 on at

    You need to update to the latest 365 marketing version to solve the issue. The email editor has had another re-design.

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