BC 28.0 – Print button in report preview not working (Purchase Orders and all reports)

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Posted on by JH-15051620-0

We are experiencing a consistent issue in Business Central SaaS:

Environment:
- Version: 28.0 (Platform 28.0.49812.0, Application 28.0.46665.50105)
- Region: US
- Browsers: Edge, Chrome, Incognito – same behavior

Steps to reproduce:
1. Open Purchase Order
2. Click Print → Preview
3. Click Print icon in preview toolbar

Result:
Nothing happens (no browser print dialog)

Expected result:
Browser print dialog should open

Additional info:
- Preview renders correctly
- Download and manual print works
- Ctrl+P works
- Happens on all reports, not just PO

This appears to be a regression in BC 28 preview printing.

Categories:

Dynamics 365 Business Central

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Teagen Boll 2,369 Super User 2026 Season 1 on at

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This is a known bug. Unfortunately I dont actually know what the timeline is on a fix. Microsoft is aware. If I were you I would submit a ticket with Microsoft support or get your partner to submit a ticket on your behalf. The more people complaining the fasted I believe they will fix it.

I know a few people have had success trying different browsers or even making sure their windows version is up to date but all the fixes seem to be a bit random.

See some other threads on this:

28.0 no longer able to print reports through 'Preview & Close'

Cannot print reports in BC anymore? Error after hitting print.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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