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BC 28.0 – Print button in report preview not working (Purchase Orders and all reports)

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Posted on by JH-15051620-0

We are experiencing a consistent issue in Business Central SaaS:

Environment:
- Version: 28.0 (Platform 28.0.49812.0, Application 28.0.46665.50105)
- Region: US
- Browsers: Edge, Chrome, Incognito – same behavior

Steps to reproduce:
1. Open Purchase Order
2. Click Print → Preview
3. Click Print icon in preview toolbar

Result:
Nothing happens (no browser print dialog)

Expected result:
Browser print dialog should open

Additional info:
- Preview renders correctly
- Download and manual print works
- Ctrl+P works
- Happens on all reports, not just PO

This appears to be a regression in BC 28 preview printing.

Categories:

Dynamics 365 Business Central

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Teagen Boll 3,214 Super User 2026 Season 1 on at

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This is a known bug. Unfortunately I dont actually know what the timeline is on a fix. Microsoft is aware. If I were you I would submit a ticket with Microsoft support or get your partner to submit a ticket on your behalf. The more people complaining the fasted I believe they will fix it.

I know a few people have had success trying different browsers or even making sure their windows version is up to date but all the fixes seem to be a bit random.

See some other threads on this:

28.0 no longer able to print reports through 'Preview & Close'

Cannot print reports in BC anymore? Error after hitting print.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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OussamaSabbouh 17,681 Super User 2026 Season 1 on at

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Hello,
Yes, based on your repro details this looks like a client/platform regression in the BC 28 report preview toolbar, not a Purchase Order report issue and not a browser/user setup issue, especially because Preview renders, Download works, Ctrl+P works, and it happens across reports and browsers. In standard BC, Microsoft documents that the Print action from the report preview should trigger browser-handled printing when no specific printer is selected, so if the preview toolbar print icon does nothing, I’d log this with Microsoft Support as a SaaS platform issue and include exactly what you listed: version/build, region, browsers tested, “all reports,” and the workaround (Download PDF or Ctrl+P). Also check whether Printer = (Handled by the browser) is being used and whether pop-ups are allowed, but given Incognito/Edge/Chrome all behave the same, I would treat this as a product bug/regression rather than configuration.
Regards,
Oussama Sabbouh

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CU19050629-0 7 on at

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The issue has not yet been resolved. Additionally, there are temporary issues with the PDF rendering of ForNAV/AZURE.
There is strong evidence of unstable Azure PDF rendering endpoints (font/rendering pipeline)

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Jainam M. Kothari 17,024 Super User 2026 Season 1 on at

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May this can help:

Troubleshooting Printing - Business Central | Microsoft Learn

Issue printing PDFs from Edge - Print preview failed - Microsoft Q&A

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AndrewThomas81 2,228 on at

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I have an open case with Microsoft on this, it's not a v28 issue, it's an edge/windows issue

Have you tested the job queue using "Run Once Foreground"?

Have any job queue log entries been created?

Kind Regards

Andrew Thomas FCCA MCP
YouTube - Use Business Central
LinkedIn

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YUN ZHU 101,995 Super User 2026 Season 1 on at

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Known issue:

https://admin.powerplatform.microsoft.com/support/knownissues/6367769

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Gerardo Rentería Ga... 27,280 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

The solution will be in Integration Build 29.0.50587.0.

6367769 | Centro de administración de Power Platform

Best Regards
Gerardo

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Grigorios Mavrogeorgis 2,544 Super User 2026 Season 1 on at

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Hi,
We have seen similar issue in BC 28 with the preview print icon not opening browser dialog. The preview render and download work fine, only the print icon in the toolbar is not responding.

From what we tested, this seems to be a regression in the report preview component in BC 28. Ctrl+P workaround as you mentioned is the simplest way around it for users. Also "Download → open PDF → print" works but is more steps.

Worth raise it as support ticket through your partner or directly via the Help & Support in BC Admin Center, Microsoft track these regressions and need user reports to prioritise fixes. Also check the BCApps GitHub repository, sometimes other partners already opened an issue for the same problem and you can follow or add to it.

In the meantime, you can train users to use Ctrl+P or download the PDF, until Microsoft release a hotfix in a future cumulative update.

Hope this help,

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Gerardo Rentería Ga... 27,280 Most Valuable Professional on at

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Hi

Here the solution, (Application Build 28.1.49886, Platform Build 28.0.49873)

https://support.microsoft.com/en-us/topic/update-28-1-for-microsoft-dynamics-365-business-central-2026-release-wave-1-application-build-28-1-49886-platform-build-28-0-49873-fdf9d853-6477-4413-9d72-4fd762c7eeaf

Best

Gerardo

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