Multiple users are having problems printing. Our current process is to hit Preview & Close -> Hit printer icon -> save as PDF and then print. This has worked in the past but now I'm having certain users unable to print. I checked permissions and security groups and these users have the same permissions as other users who are not encountering this problem. Changing browsers has had no effect on this error. The error has no details on it and says "An error occured while trying to print this report".
Below I have screenshots showing our current "printing" process. It is always handled by the browser. We do not universal print set up, but I am hoping we can fix this error.
