Dynamics Community Forum Thread Details

When does the PO line item ship method and ship to address ID NOT get greyed out?

I have read all the posts and the KB articles but this still is baffling me. Trying to explain to customers what address is going to print on the PO and where it is coming from and when they can change it and when they can't change it is all confusing to me.

I have run many tests of my own to try and determine when these two fields grey out and when they don't but it makes no sense to me. I can see no difference between two POs where one the fields are available for you to modify the address ID and get the Company Name to print on the PO and another PO where the two fields are greyed out and the site ID address, which has no Company Name field prints on the PO.

I appreciate any guidance other than the Microsoft KBs and articles that I have already read.

Thanks,

Joan

I was hoping I would run across the answer when drilling into this article but not seeing any replies, unfortunately. I have a client who uses PO Generator on first pass to create a PO. They in turn added some additional lines. The generator and added lines have the same shipping method. If you print the PO, the added line is grayed out after printing yet generated lines are not. Why? If however, you change the the shipping method, you can print and still modify afterward. Worse yet is the generated PO and the added line have the same shipping method but did not notice the shipto id is different. After printing since the shipping method were the same it's now grayed out and can't be change. I agree the whole process is a tad confusing and hoping others chime in.....

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