Skip to main content

Notifications

Announcements

Announcing new navigation menus and the Engage with the Community forum!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Assist feature ...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Remote Assist feature available in GCC High

(2) ShareShare
ReportReport
Posted on by SkyWater Scott 7

I've seen a few post regarding remote assist in a GCC High environment, but my GCC High licensing agent states the feature is not available.  Can anyone confirm the license is available?  We're looking to leverage the MS Hololens device for technical tool support in remote locations.

  • Suggested answer
    OhArthit Profile Picture
    OhArthit 25 on at
    RE: Remote Assist feature available in GCC High

    Thank​ you

  • Suggested answer
    OhArthit Profile Picture
    OhArthit 25 on at
    RE: Remote Assist feature available in GCC High
    [quote user="SkyWater Scott"]

    ฉันเคยเห็นโพสต์สองสามข้อเกี่ยวกับความช่วยเหลือระยะไกลในสภาพแวดล้อม GCC High แต่ตัวแทนใบอนุญาต GCC High ของฉันระบุว่าฟีเจอร์นี้ไม่พร้อมใช้งาน ทุกคนสามารถยืนยันใบอนุญาตได้หรือไม่? เราต้องการใช้ประโยชน์จากอุปกรณ์ MS Hololens สําหรับการสนับสนุนเครื่องมือทางเทคนิคในสถานที่ห่างไกล

    [/quote]
  • Jacek Ciereszko Profile Picture
    Jacek Ciereszko on at
    RE: Remote Assist feature available in GCC High

    Hi,

    Please find this relevant documentation: docs.microsoft.com/.../remote-assist-government-community-cloud

    GCC High should be available for Remote Assist on HoloLens but not on mobile.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing new navigation menus and the Engage with the Community forum!

Quick Links

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Siv Sagar Profile Picture

Siv Sagar 104 Super User 2025 Season 1

#2
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 51 Super User 2025 Season 1

#3
Engy Louis Profile Picture

Engy Louis 37

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans