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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Enable SLA"...
Microsoft Dynamics CRM (Archived)

"Enable SLA" doesn't show

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Posted on by JMdeSingular

Hey everybody!!

I need to add SLA to the account, and I read this post

https://community.dynamics.com/crm/b/crmteamblog/archive/2016/06/08/how-to-configure-slas

and it make me crazy, because in my entity form there isn't "enable SLA" check, neither in case entity.

photoSLA.png

Any idea to help me??

Thanks

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Enable SLA" doesn't show

    Make sure SLAs are turned on:

    Settings > Administration > System Settings >> Service Tab

    2016_2D00_07_2D00_22_5F00_1255.png

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