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Can't load or Create Domains (Domain authentication): There's a problem communicating with the server

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Posted on by Sven Vervynckt

115

Hi Everyone

For our customer we're receiving the following issue: When we're trying to load the list of domains, we get an error message.

"There's a problem communicating with the server"

We got this error since we've changed the URL of our Dynamics Environment. It looks like this:

I tried to retrieve the domains trough Advanced Find. Same error here. However, this time we get a log file:

Log file content:

Unhandled exception: 
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Exception 'InvalidPluginExecutionException' occured: There's a problem communicating with the server. Please try again. , CorrelationId: 5da59574-46e8-4a11-8cc8-923dadaa1808Detail: 

  45b00625-c86c-4a22-b724-cf5fb1d56b72
  -2147220891
  
    
      OperationStatus
      0
    
    
      SubErrorCode
      -2146233088
    
  
  http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException:80040265&client=platform
  Exception 'InvalidPluginExecutionException' occured: There's a problem communicating with the server. Please try again. , CorrelationId: 5da59574-46e8-4a11-8cc8-923dadaa1808
  2021-03-24T12:53:46.7945533Z
  false
  
  
  
  

[Microsoft.Dynamics.Crm.MarketingPlugins: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.DomainSetup.RetrieveDomainPlugin]
[263e2e56-601f-4fcc-8ff1-d99229500924: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.DomainSetup.RetrieveDomainPlugin: RetrieveMultiple of msdyncrm_setupdomain]

	
	2021-03-24T12:53:40.9604819Z :: RetrieveDomainStrategy - starting...
	User language is: 1033
	2021-03-24T12:53:46.6948772Z :: HTTP request failed with exception 'The remote server returned an error: (404) Not Found.'
	2021-03-24T12:53:46.6948772Z :: Disconnected organization response received. Status code NotFound
	2021-03-24T12:53:46.6948772Z :: Logging exception with Message:Disconnected organization response received.
	Begin: GetLocalizedMessage
	Retrieving localized message using the user language
	User language is: 1033
	User language is the same as default language: 1033
	Retrieving localized message using the default language
	Begin: RetrieveJsonWebResourceByName, languageCode: 1033
	Webresources returned from server. Count: 1
	End: RetrieveJsonWebResourceByName , webresourcePath: msdyncrm_/Localizations/DynamicsMarketing.plugins1033
	Message value: There's a problem communicating with the server. Please try again.  
	End: GetLocalizedMessage, message: There's a problem communicating with the server. Please try again. 
	2021-03-24T12:53:46.7730158Z :: Exception 'InvalidPluginExecutionException' occured: There's a problem communicating with the server. Please try again. , CorrelationId: 5da59574-46e8-4a11-8cc8-923dadaa1808

Anyone else experienced this issue?

Thanks a lot in advance!

Kind regards
Sven V.

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Nya 29,060 on at

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Hi Sven,

Before you changed your URL of your Dynamics Environment, have you registered any custom plug-ins with Plugin Registration tool?

If so, try to re-register them and select the new Organization Name you set.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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Sven Vervynckt 115 on at

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Hi Nya, thank you for your prompt reply.

We don't have any custom Plugins registered on this entity. The error thrown is from an out-of-the-box Microsoft Plugin.

Kind regards

Sven V.

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Nya 29,060 on at

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Hi,

I wasn't able to reproduce your problem, the only thing I can say for sure is that your Error Code can be converted to 0x80040265.

I have done some searching and there is a lot of feedback from users with the same Error Code problem, but there is no very effective solution.

Here is a documentation about debugging a plug-In

Debug a plug-In | Microsoft Docs

In addition to the plug-In, it is also recommended that you see if there is a workflow or BPF for this part, and if so, try deactivating them first.

If the problem persists, please create a ticket for MS to request more help.

Best Regards,

Nya

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Sven Vervynckt 115 on at

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It turned out that it's not allowed to change an URL for a Dynamics Marketing environemnt.

See official documentation here.

In the end we had no other solution then re-installing Dynamics Marketing

Kind regards

Sven V.

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Nya 29,060 on at

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Thank you for your answer. It helped me to expand my knowledge on the issue!

Best Regards,

Nya

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