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No insights data available in marketing forms

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Posted on by 10

Hi,

I have a problem to get insights data on my marketing form. 

This is what I did:

  • Added my website to the 'marketing websites' section in dynamics365 marketing
  • Added the Javascript and Form Capture code to my website
  • Capture a new form
  • Entered the URL where the form can be found (URL page is live)
  • Check for the tracking script (succes)
  • Choose the right form
  • Map the fields
  • Set 'Store form submission' to Yes
  • Save, check for errors and Go Live

When everything went live, I refreshed the page where the form was on and filled in the form (filled in the form multiple times). Then I checked the insights of the form in Dynamics and didn't saw any insights.

Here are some pictures with the results after filling in the form:

msquestion.png

msquestion2.png

I had this problem with another website as well. To fix this I added some extra code to my website: data-ignore-prevent-default="true" data-no-submit="true"

When I did this for the other website it fixed the problem and immediately got to see data on my insights when I filled in the form. I did the exact same thing for the website I have problems with now, but it didn't fix the problem.

The weird thing is that the 'Visitor anonymous status' is on anonymous, does the problem has to do anything with this? Also the difference between the website where I get to see my insights and the website where I don't get to see my insights is that the website where I don't get to see my insights, doesn't have a SSL certificate, so the website is not secured. Does this maybe has anything to do with it?

Hope to hear from you soon

Best regards,

Simon

  • RE: No insights data available in marketing forms

    Hola, una consulta. Como sería el código completo del script de captura si quisiese agregar la funcion data-no-submit="true"?? Puedes mostrarme un ejemplo? Porque me esta sucediendo que agrego solo el script que genero con Dynamics Marketing y recibo en el CRM todos los envíos de formulario aunque los campos no esten completos, es decir cada vez que el visitante de la web aprieta el boton enviar se genera un nuevo envío en Dynamics aunque el formulario no esté correctamente completo.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: No insights data available in marketing forms

    Hi Simon,

    1.I tested it, and it can display the insights data, but it takes about a minute to wait.

     

    Design a marketing form and go live.

     pastedimage1652333039956v2.png

     

    Design the marketing page and put the form you just designed into it.

     pastedimage1652333046227v3.png

     

    Copy the URL of the designed marketing page.

     pastedimage1652333058473v4.png

    Add the URL to the 'marketing websites' section and save.

    pastedimage1652333066582v5.png

     

     

    Open this website and fill in the information in the form on the website.

     pastedimage1652333076004v6.png

     

    The insights data can be displayed in marketing form.

     pastedimage1652333083234v7.png

     

    2.D365 mkt identifies website visitors by cookies, the cookie for behavioral-analysis remains active for two years.

     

    You could take article below as reference for how Dynamics 365 for Marketing uses cookies:

     

    https://docs.microsoft.com/en-us/dynamics365/marketing/cookies

     

    If a known contact switches to a new device, a new browser, or to private-browsing mode, website visits will again be recorded as anonymous until that contact submits a marketing page using that device/browser combination.

     

    There is a Landing Page website.

     

    Contact test A loaded the website twice. -> Two (---   Anonymous) form visit records are created.

     

    Contact test A opened the page URL link in marketing website. A (Contact test A Named) form visit record is created.  

     

    Due to cookies will still be save into visitor browser from form visit 1 and form visit 2, and form visit 3 is generated from same browser, thus form visit 1 and form visit 2 records will match to updated contact, but "Visitor anonymous status" of 1 & 2 are still anonymous.

     

    When you re-login to this page with another browser, the site visit will be recorded as anonymous again.

     pastedimage1652333124309v8.png

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