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Microsoft Dynamics CRM (Archived)

CRM 2016 on premise - random errors appearing on CRM for Phones and Tablets

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Posted on by 220

We have upgraded from CRM 2013 to 2016 On-premises (8.1.0.359), everything works fine for us except that we are experiencing random errors on CRM for Phones and Tablets.
Platform-level-issue.png

Error log says:

<CrmScriptErrorReport>

<ReportVersion>1.0</ReportVersion>

<ScriptErrorDetails>

<Message>Uncaught TypeError: Cannot read property &apos;$1n8&apos; of null</Message> <Line>1</Line>

<URL>/nga/scripts/Microsoft.Crm.Client.Core.Framework.js</URL>

<CallStack>

<Function>anonymous</Function>

</CallStack> </ScriptErrorDetails>

<ClientInformation>

<BrowserUserAgent>Mozilla&#47;5.0 &#40;Linux&#59; Android 5.0.2&#59; SM-G530H Build&#47;LRX22G&#59; wv&#41; AppleWebKit&#47;537.36 &#40;KHTML, like Gecko&#41; Version&#47;4.0 Chrome&#47;45.0.2454.95 Mobile Safari&#47;537.36 OAuth MSAuthHost</BrowserUserAgent> <BrowserLanguage>en-GB</BrowserLanguage>

<SystemLanguage>undefined</SystemLanguage>

<UserLanguage>undefined</UserLanguage>

<ScreenResolution>360x640</ScreenResolution>

<ClientName>Mobile Tablet</ClientName>

<ClientTime>2016-10-26T17:09:07</ClientTime>

</ClientInformation> <ServerInformation>

<OrgLanguage>1033</OrgLanguage>

<OrgCulture>1033</OrgCulture>

<UserLanguage>1033</UserLanguage>

<UserCulture>1033</UserCulture>

<OrgID></OrgID>

<UserID></UserID>

<CRMVersion>8.1.0.359</CRMVersion>

</ServerInformation>

</CrmScriptErrorReport>

*This post is locked for comments

  • Yaqub Ahmad Profile Picture
    Yaqub Ahmad 220 on at
    RE: CRM 2016 on premise - random errors appearing on CRM for Phones and Tablets

    Observations:

    •The issue occurs when we load the application for the very first time and tap somewhere like tapping home button or tapping on dashboards.

    •Next it occurs when we minimize the application and opens it again

    and tap somewhere like tapping home button or tapping on dashboards.

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