POS Crashing and won't open

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Posted on by Community Member Microsoft Employee

Hi, I have several POS stations that are crash the POS quiet of few times a day.

I am not sure what cause making POS crash. But when I exit out of the POS and reopen, it won't open. So I go to task manager and kill the SOPOSUSER.exe process. Then it will open the POS.

I am trying to find out what makes this problem occur? Does anyone knows why?

Thanks

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Jeff @ Check Point ... 13,380 on at

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RE: POS Crashing and won't open

We've seen this in 4 scenarios;

1) Employee double clicks on the Taskbar icon or triple clicks on the Desktop icon and RMS attempts to start twice.

2) Employee turns off the machine while POS is still running, usually minimized.

3) Hibernate is enabled and then power off while POS is still running.

The first is employee training, second and third is to not allow POS to be minimized, in Ctrl+ F6 | Transaction Screen tab | Window button | un-check "Show re-sizable border"

OR

while POS is running normally, open Regedit | go to:

32 bit - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Store Operations\POSUser\Display

64 bit - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Retail Management System\Store Operations\POSUser\Display

and change the Permissions to Read only for everyone

4) the POS _really_ did crash on exit.
Community Member Microsoft Employee on at

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RE: POS Crashing and won't open

Hi Jeff,

There's no error message when I open the POS. It is not just opening the POS.

The version that we use is 2.0.0155. I guess when we close out the POS it did not close the software properly so when we try to reopen POS next time then it won't open. So we have to go to Task Manager and kill the SOPOSUSER.EXE and reopen it. Do you have any suggestion? it happens on Vista and Win7 32/64 Home and Pro.
Jeff @ Check Point ... 13,380 on at

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RE: POS Crashing and won't open

Is there an error message?

What exact version of RMS?