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Can Customer Journey run without expire date?

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Posted on by 40

My segment is dynamic add contact.

So I need a customer journey run without expire date.

Each time contact add into segment, journey run.

With expire date, does it mean after this date, the journey will no longer run when contact add to segment?

  • ufgeorge Profile Picture
    ufgeorge 40 on at
    RE: Can Customer Journey run without expire date?

    That is a workable but not make sense workaround.

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,752 on at
    RE: Can Customer Journey run without expire date?

    Whilst it is mandatory, you can set the Expiry date years into the future (e.g. 20+ years)

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Can Customer Journey run without expire date?

    Hi,

    You can post your proposal in Ideas forum to let others vote for it, which may drive the issue to be resolved.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • ufgeorge Profile Picture
    ufgeorge 40 on at
    RE: Can Customer Journey run without expire date?

    OMG...That's too stupid.

    Lots of segment, lots of journey!

    Every segment needs to exclude many runned journey contact.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Can Customer Journey run without expire date?

    Hi,

    Unfortunately, the end date is a required field for a customer journey. If it is empty, the journey cannot even pass the error check.

     pastedimage1623823509516v1.png

    If there are increasing contacts added into the segment after the customer journey expired, you can add a condition into the segment to exclude the contacts who have processed by the journey and create a new journey with the updated segment as the audience.

     pastedimage1623823513579v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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