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Customer experience | Sales, Customer Insights,...
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out of database capacity - clearing out audit logs no improvement - why?

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Hello!
 
As mentioned in the post subject we are out of database capacity and we have done a huge exercise to remove old and redundant quotes however there was no improvement in space availability!
 
We then followed a number of recommendations in the 'Freeing storage for Dataverse' and one item was to delete all audit logs from production/test/dev environments but again no improvement - what are we missing?
 
If I use the view audit log options I can see there is a huge amount still available:
  
 
What are we missing?
 
thanks 
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  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    2,336 Most Valuable Professional on at
    out of database capacity - clearing out audit logs no improvement - why?
    1. Data Was Deleted but Logs/Attachments Remain
    • Issue: Deleting records (e.g., quotes) doesn’t always remove related:
      • File attachments (stored in Azure Blob Storage, not database).
      • Notes (annotations) linked to deleted records.
      • System job history (async operations).
    • Solution:
      • Delete attachments manually: Use a bulk deletion tool or PowerShell.
      • Clear async operation logs:
        • Go to Settings > System Jobs and clean up completed jobs.
    2. Recycle Bin Retention
    • Issue: Deleted records go to the Recycle Bin and still consume space.
    • Solution:
      • Empty the Recycle Bin:
        • Go to Settings > Data Management > Recycle Bin and permanently delete records.

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