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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics GP Crashing w...
Microsoft Dynamics GP (Archived)

Dynamics GP Crashing while exiting from a window which has VBA customization

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Posted on by Tom Mathew 1,750

Dear Team,

GP 2015 is getting crashed while coming out of the GP screen which has a VBA customization. The error is attached below

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dynamics.exe
Application Version: 14.0.85.0
Application Timestamp: 55d4b71b
Fault Module Name: VBE6.DLL
Fault Module Version: 6.5.10.32
Fault Module Timestamp: 471d25c7
Exception Code: c0000005
Exception Offset: 000f79fa
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 83ca
Additional Information 2: 83caf3dd0a6890c17a51b85e109d5170
Additional Information 3: d4ce
Additional Information 4: d4ce461e1a8f86ebd655790706b8e5b6

The strange part is, it is happening only to random users (others are working fine) and all of them are accessing the same GP installed in the server. I'm not sure whether any connection pool is set or not.

Much appreciated if you can throw some light on this.

Thanks!

Tom

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I have the same question (0)
  • Suggested answer
    Almas Mahfooz Profile Picture
    Almas Mahfooz 11,009 User Group Leader on at

    What is customization? May be there is something related to user permissions.

    almas

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    Hello Tom,

    I think Almas is on the right track since this issue only occurs to some users and not all, while all users access the same GP installation on the server, it sounds more like permissions than anything.

    A couple of things you can test:

    1. For one of the users getting this error when closing a modified form with VBA, have them try launching Dynamics GP by right-clicking on the Dynamics.exe file and choosing 'Run As Administrator', then selecting the Dynamics.set file to launch the application, logging in normally to see if the error still shows.

    2. Another test, to rule out permissions, give one of the users getting this error Administrator permissions on the server that Dynamics GP is installed onto, then have them logon to the server and try launching Dynamics GP both regularly and also using the 'Run As Administrator' option again. Does the error still remain?

    Other than that, you could look for any type of Event Viewer errors or warnings that correspond with this error message, as I don't believe dexsql.log would show us anything or any logging available to us via GP or SQL.

    Try the above and see what we find...……

    Thanks

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