All incoming and outgoing emails are getting tracked

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Posted on by Rajeev320

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For one of the user in D365 all the emails are getting tracked, can anybody help me in disabling automatic tracking .(Dynamics 365 App for Outlook)

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TomSmelser 1,570 on at

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RE: All incoming and outgoing emails are getting tracked

Try looking at mailbox setting for that user under Settings/email/mailboxes. I think you can change there. Good luck!

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G Kawinski 380 on at

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RE: All incoming and outgoing emails are getting tracked

Hi Rajeev. There is a personal setting that can be changed by every user to track all emails, or just those from contacts, etc.. You can check what his setting is using the User Settings Manager in the XML toolbox.

This setting also exists on Queues...

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Rajeev320 100 on at

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RE: All incoming and outgoing emails are getting tracked

Hi Shahbaaz,

Thanks for your reply, but the issue is occurring to only one user.

If I made changes in System Settings, it will affect to all the users right.

Thanks,

Rajeev

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Shahbaaz Ansari 6,211 on at

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RE: All incoming and outgoing emails are getting tracked

Hi rajeev320,

Yes you can disable automatic tracking of email as below,

Go To Settings > Administration > System Settings

Email Tab: Select the incoming email to 'None'

Disable Correlation rules and tracking options

Disable Track emails sent between CRM users as two activities

Outlook Tab: Disable Perform checks when new email is received

Also find below link which speaks about "Understanding the different options for tracking E-mails in Microsoft Dynamics CRM" for your reference,

www.dynamicscrmpros.com/understanding-different-options-tracking-e-mails-microsoft-dynamics-crm

Thanks !

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