CRM2015 - Lookup quick find special character not searchable

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Posted on by howexg9

Hello,

I have a lookup field. Normally when typing word or number, it will do quick find. However, I find when I type 9(1) to do the search, it returns nothing, but I know I have record with 9(1). If I update the searchable field to 9(01), it just works fine. Does anyone know how to fix this?

Thanks in advance.

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howexg9 45 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Hello Goutam,

We've done the setting you mentioned. please check my comments 'but we make both name, code fields searchable in quick find view. so it works most case by searching code'.
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gdas 50,085 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Okay, in that case you need to add columns in the quick find views to make other fields searchable in the lookup.

[View:https://community.dynamics.com/crm/b/crminogic/archive/2012/07/19/lookup_2d00_multiple_2d00_field_2d00_search]
howexg9 45 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Actually, it's a different field other than name field. but we make that field searchable. that's why it works with other number and character combination. Here is the screenshot of lookup entity record:

You can it search 'Code' field. but we make both name, code fields searchable in quick find view. so it works most case by searching code.
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Rawish Kumar 13,756 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Addition to above suggestions. I would suggest you look into the lookup view of this lookup entity.

Take a look on the filter criteria.
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gdas 50,085 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Are you sure your record "Name" field value started with with 9(1)? Me too tried same and its working for me . I think you may looking into different field value instead of name .
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Kokulan 18,048 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Hi

i tested the same on both 2015 and CRM Online, i dont have that issue

Try and disable the Recently Viewed Item Cache, and also clear the browser cache and see if that fixes your issue.
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crm development 870 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Hi, is record with 9(1) Active? It will return nothing if it is inactive record.

-Anand
howexg9 45 on at

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RE: CRM2015 - Lookup quick find special character not searchable

By using *9(1) doesn't solve the problem. still same thing.
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crm development 870 on at

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RE: CRM2015 - Lookup quick find special character not searchable

Hi, it looks strange.

Try to use * while doing search. E.g. *9(1) or *9(01) which should resolve your problem.

Thanks,

Anand