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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / CSR 360 degree view of...
Microsoft Dynamics AX (Archived)

CSR 360 degree view of customer using Dynamics AX2012

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Posted on by Community Member

Hi All

Is it possible to have CSR 360 degree view of customer using Dynamics AX2012


So the use case will be :

Use Cases :
As CSR
I should be able to have overview of Customer Summary from this 360 degree view .
I should be able to predict and diagnose the customer issue .
I should be able to recommend the products services relevant to the customer

As my temporary analysis, it seems possible but I still not sure

Need feedback from all of you

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