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CSR 360 degree view of customer using Dynamics AX2012

Posted on by Microsoft Employee

Hi All

Is it possible to have CSR 360 degree view of customer using Dynamics AX2012


So the use case will be :

Use Cases :
As CSR
I should be able to have overview of Customer Summary from this 360 degree view .
I should be able to predict and diagnose the customer issue .
I should be able to recommend the products services relevant to the customer

As my temporary analysis, it seems possible but I still not sure

Need feedback from all of you

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