Email not Sending, Status Reason = Sent, No. of Delivery Attempts = 0

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We are unable to send emails directly out of CRM. We're using CRM 2011 On-Premise with Outlook and Office 365. As you'll see in the snip below the emails have a Status Reason of Sent but No. of Delivery attempts = 0. Thoughts?

The emails are being sent from our System Admin user account. Email tracking is working from when emails are sent directly in Outlook and show up as Activities in CRM.

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RE: Email not Sending, Status Reason = Sent, No. of Delivery Attempts = 0

Hello spcoman,

I just got to see your screenshot now. Here is the solution to the problem you have encountered.

Please do refer this link:

support.microsoft.com/.../2531924

Hope this helps :)

Thank you
Please do verify if you find it helpful:)
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RE: Email not Sending, Status Reason = Sent, No. of Delivery Attempts = 0

Hello,

Refer these links:

msdn.microsoft.com/.../dd979089(v=crm.6).aspx

www.interactivewebs.com/.../crm-2011-email-router-setup-and-settings

Thanks :)
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RE: Email not Sending, Status Reason = Sent, No. of Delivery Attempts = 0

Additionally this error is thrown when I try to Load Data in the Users, Queues, and Forward Mailboxes tab in the Router Configuration Manager.