Email Address based on Doc Type seems to be broken

(1) Share

Report

Posted on by Japheth Nolt

285

I'm running GP 2018 RTM (18.00.0496) and we're trying to use the "Email Address based on Doc Type" feature. It doesn't appear to be working. Can somebody confirm for me that this is an issue? Or am I not using it as designed or understand it? Below is a quick overview with screenshots of the problem.

In the customer's Internet Information To email address field, I have 2 email addresses separated by a semicolon.

2018_2D00_11_2D00_15-16_5F00_41_5F00_22_2D00_01EmailEntry.png

Then in Customer Email Options, I enabled "Email Address based on Doc Type" and just chose 1 of the email addresses for the invoice.

2018_2D00_11_2D00_15-16_5F00_33_5F00_53_2D00_02EmailOptionsSetup.png

I then created an invoice for the customer and when I opened the Sales Email Detail Entry, I saw both emails. And when I sent the emails, it sent to both, even though I only chose 1.

2018_2D00_11_2D00_15-16_5F00_38_5F00_16_2D00_03SOPEmailDetailProblem.png

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

Japheth Nolt 285 on at

Like (0)

Report

Any ideas??

Was this reply helpful? Yes No
DinB 3,951 on at

Like (0)

Report

Do you have any update on this? This is not working when I tried in GP 2015 and GP 2018 R2. I got similar results as posted above.

Was this reply helpful? Yes No
Sheila O. 250 on at

Like (0)

Report

We are having this same issue! Any more details on this?

Sheila

Was this reply helpful? Yes No