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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Red Dashed Underlines in Email Description Field After Update

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Hi everyone,

Since the latest update (9.2.25031.216), we've noticed red dashed underlines appearing in the Description field of the email entity. From what I can tell, it seems to be a formatting-assist feature rather than a bug, as it's consistent across different browsers. But it does not appear to be across all environments.

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Is this a newly introduced feature? And if so, is there a way to disable or configure it?

Thanks in advance for your help!

Best regards,
Mustafa

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  • Suggested answer
    Holly Huffman Profile Picture
    6,538 Super User 2025 Season 2 on at
    Good morning, afternoon, or evening :) depending on your location!
     
    The red dashed underlines in the Email Description field after the 9.2.25031.216 update are indeed a newly introduced feature. This appears to be part of a formatting-assist functionality aimed at improving user experience, though it may not be consistent across all environments.
     
    How to Address This:
    1. Check Personalization Settings:
      • Navigate to Settings > Personalization in Dynamics 365 and look for any options related to formatting assistance or underlining. If available, you may be able to disable it here.
    2. Browser-Specific Behavior:
      • Test the behavior in different browsers or in incognito mode to confirm if the issue is browser-specific. Some browsers may handle the new feature differently.
    3. System Settings:
      • Review System Settings > Email Configuration to see if there are any new toggles introduced with the update that control this feature.
     
    Hope this helps!
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    7,835 Super User 2025 Season 2 on at
    Hello Mustafa,
     

    Yes, the red dashed underlines appearing in the Description field of the email entity after the 9.2.25031.216 update are indeed a newly introduced feature. This is part of Microsoft's ongoing efforts to enhance the email editing experience within Dynamics 365, and it's likely a form of real-time spell and grammar checking.

     

    The fact that it's consistent across different browsers but not all environments suggests a phased rollout or a configuration difference between your environments.

    Is it a Bug or a Feature?

    Based on your description and the behavior, it's highly likely to be an intentional feature. Red dashed underlines are a standard visual cue for potential spelling errors in many text editors and online platforms.

    How to Disable or Configure It:

    As of the information available up to my last update, there is no built-in, user-configurable setting within the Dynamics 365 interface to directly disable or configure this specific spell/grammar checking feature in the email Description field.

    Here's why and what options you might have:

    • Platform-Level Feature: This type of feature is often implemented at the platform level for consistency across the application. Direct user toggles for such core editing functionalities are not always exposed.

    • Browser-Based Spell Check: While the behavior is consistent across browsers for you, it's worth noting that most modern browsers have their own built-in spell-checking capabilities. However, the red dashed underlines you're seeing are likely being rendered within the Dynamics 365 iframe/context, suggesting it's a feature embedded by the application itself.


    •  

    Potential (Limited) Workarounds or Things to Consider:

    1. Browser Spell Check Settings:

       

      • While you mentioned consistency across browsers, it's still worth checking the individual spell-check settings within each browser your users employ. Sometimes, disabling the browser's native spell check might influence the behavior within the Dynamics 365 environment, although this is not guaranteed as the Dynamics 365 feature is likely independent.

      •  

    2. Environment Differences:

       

      • The fact that it's not appearing in all your environments suggests that the rollout of this feature might be gradual or tied to specific regional deployments or configuration flags on the backend. Keep an eye on the release notes for future updates that might clarify this.

      •  

    3. Customizations (Unsupported and Not Recommended for Core UI Features):

       

      • Direct DOM Manipulation (Unsupported): You could theoretically try to use JavaScript within a Web Resource to target the elements responsible for the underlines and hide them using CSS (display: none !important;). However, this is strongly discouraged as it relies on the underlying HTML structure, which can change during updates and break your customization. It's also an unsupported practice.

      •  

    4. Feedback to Microsoft:

      • If this feature is causing significant usability issues for your users and you would like the ability to disable or configure it, the best course of action is to provide feedback directly to Microsoft through the official channels:

        • Power Platform Ideas Portal: This is the official platform for suggesting new features and improvements. Search if others have already suggested this and upvote it, or create a new idea.

        • Microsoft Support: If the feature is behaving erratically or causing functional problems, you can also raise a support ticket.


        •  

    In summary, the red dashed underlines in the email Description field after update 9.2.25031.216 are likely a new, built-in spell/grammar checking feature. Currently, there doesn't appear to be a direct way to disable or configure it through the Dynamics 365 user interface. Your best options are to check browser spell check settings (as a long shot) and, more importantly, provide feedback to Microsoft about your preference for configuration options. Keep an eye on future release notes for any changes or settings related to this feature.

     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.
     
    Regards,
    Daivat Vartak

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