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When a new environment is created (with a database) for Field Service I see that the Booking Status table has duplicates.
It looks like the duplicates are caused by maybe the Booking System Status system option set?
IF SO then why not name differently so its obvious in lists? ...and why use a similar color to the other duplicate but slightly different? ...and why different icons?
IF NOT then what is the difference between the duplicates?
Have you enabled customer service as well as FS?
Looks like you have installed 2 solutions 1 for field service and another as universal core service scheduling.
you should be using the status which has field service status and deactivate other status.
Mark this answer verified if your this answer your question.
Hi.
The Booking Status is part of the configuration data. If you have not created any customization using those records you can easily deactivate them.
It is recommended to have the same record (same GUID) across all the environments. You can use the Data Migration Utility tool to copy them.
Field Service only uses the ones which have the Field Service Status populated - see the FS views. OI believe the other ones are for scheduling other entities apart from Work Orders. If you only use Field Service you can deactivate them.
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