Hi Ezra and povversas,
There might be a number of reasons to experience issues while configuring Dynamics CRM for Outlook .
As first step, I would recommend you to review the related thread community.dynamics.com/.../259779.aspx and apply the suggested solutions.
As I understand you have tried reinstalling the client from the scratch, I am providing you the recommended steps to do so. If you haven’t done all the steps, I suggest you to perform a new installation one more time following the below steps.
1. Clear all the cache Browsing history data from IE. ( Launch IE >> Tools >> Internet option >> Browsing History >> Select all of the options beside the Preserver Favorites website data)
2. Delete all the temporary files in IE. (Launch IE >> Tools >> Internet Options >> General >> Browsing History >> Settings >> View Files)
3. Delete all the temp files on the client computer (Open the Windows Explorer >> Type %temp% >> Delete all the files )
4. Remove the credentials from the credential vault in Credential Manager. (Windows Start >> Control Panel >> Credential Manager >> Generic Credential >> Remove from Vault related to CRM)
5. Uninstall all SQL Server Compact components from Add or Remove Programs.
6. Delete these folders:
• C:\Program Files\Microsoft Dynamics CRM
Note: If it says any files are in use and does not let you delete the folder, click Start > Run, type services.msc and click OK. Stop any SQL services that are running, and then delete the folder.
• C:\Program Files\Microsoft SQL Server Compact Edition
• C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM
• Navigate to %userprofile\AppData\Roaming\Microsoft\MSCRM\Client. Delete the EmailCache.sdf and OutlookSyncCache.sdf
• Navigate to %LocalAppData%\Microsoft\MSCRM\Client. Delete the {guid} .sdf files (there should be two sdf files here)
Click Start > Run, type regedit, and then click OK.
7. Make a backup of the registry by clicking File > Export. Ensure that “All” is selected under Export Range, then enter a name and click Save.
8. Delete all of these keys that still exist:
• HKEY_CURRENT_USER\Software\Microsoft\Microsoft Dynamics CRM 2011 for Microsoft Office Outlook
• HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
• HKEY_CURRENT_USER\Software\Microsoft\MSCRMIntegration
• HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM
• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRMClient
• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\crmaddin.Addin
9. Uninstall “Microsoft Dynamics CRM 2011 for Microsoft Office Outlook” (and the language pack if you have) from Add or Remove Programs.
10. Restart the computer.
11. Download the CRM 2011 Outlook client, install and update to the latest rollup
Please let us know if this helps.
Thank you for using Microsoft Dynamics CRM Communities.
Nina Peneva
Support Engineer
Microsoft Dynamics CRM
