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Microsoft Dynamics AX (Archived)

Cancel payment in AR

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Posted on by 6

Hi All,

I have a doubt in Ax 2012 . While cancelling payment (this payment created using payment journal in AR) in Customer Transactions, if the offset account type is bank, it is allowing us to cancel but if it is anything else like 'ledger' or 'customer' etc , it is throwing some error as below.

a. Unable to find bank transaction for reversal.  Verify that a bank transaction exists for the check or deposit slip

b. Unable to find ledger transaction for reversal.  Verify that a ledger transaction exists for the check or deposit slip

Is this the standard working of AX or any issue?

Please clarify.

Thanks and Regards,

Work

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I have the same question (0)
  • Suggested answer
    Mahmoud Hakim Profile Picture
    17,887 on at
  • neethukbabu Profile Picture
    6 on at

    Hi Hakim,

    I could not find out any solution from this.

    Regards,

    Work

  • Verified answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Work,

    If you cannot make use of the cancel button/functionality, you have to post a manual correction journal. Not all transactions can automatically be reversed through the cancel functionality.

    Best regards,

    Ludwig

  • neethukbabu Profile Picture
    6 on at

    Hi Ludwig,

    Thank you for your suggestion.

    Regards,

    Work

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