web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / The requested record w...
Customer experience | Sales, Customer Insights,...
Suggested answer

The requested record was not found or you do not have sufficient permissions to view it

(0) ShareShare
ReportReport
Posted on by Narendra Sunkara 467

Hi All,

I am using D365 Online

When I am trying to create new case record, I am getting following error in SIT environment.

What might be the reason.

"The requested record was not found or you do not have sufficient permissions to view it"

This is bit urgent. How to fix this.

pastedimage1588749110173v1.png

Regards,

Babu

I have the same question (0)
  • Suggested answer
    Diogo Machado Profile Picture
    Diogo Machado on at
    RE: The requested record was not found or you do not have sufficient permissions to view it

    Hello Babu,

    I hope you are well.

    First, if this is a really urgent problem for you I would first suggest you to open a Ticket to Dynamics 365 support as this is the fastest way of getting help. You can do that here https://admin.powerplatform.microsoft.com

    Second, I would first check if your user has the Create privilege for the Case entity. To check this, first see what security roles the user has, go to Settings -> Security -> Users -> your user and on the ribbon click on Manage Roles. Note down the roles your user has and then go to Settings -> Security -> Security Roles and go through each security role you noted before and under service you should have the Case entity and see if the user has privileges for Create. You can find more information about security roles here https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges

    Hope this helps

  • Narendra Sunkara Profile Picture
    Narendra Sunkara 467 on at
    RE: The requested record was not found or you do not have sufficient permissions to view it

    Hi Diogo,

    Thanks for your reply

    I found the issue, there was some issues with business rule.

    Regards,

    Babu

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 169 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 108

#3
Pallavi Phade Profile Picture

Pallavi Phade 57

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans