Dynamics Marketing showing false insights

(0) Share

Report

Posted on by gayatri

Dear Community,
When running a customer journey in Dynamics Marketing some of the insights are being captured incorrectly and even the unsubscribes insight is also missing.
The insights show 0 for unsubscribes when we have confirmed ourselves by clicking on the unsubscribe link successfully but it is not appearing in the insights. Data is also being captured for a few contacts who did not receive the email or have incorrect email address.
Is there any way to handle this?

Thank you!

All responses (1)

Answers (1)

Verified answer

Nya 29,058 on at

Like (0)

Report

RE: Dynamics Marketing showing false insights

Hi,

If a contact unsubscribe from the default subscription center (tick "Do Not Email"), the "Bulk Email" field will be switched to "Do Not Allow".

If a contact unsubscribe from a subscription list (untick the subscription list), the contact will be removed from the list.

The "Unsubscribes" category in the Insights tab of an email only tracks the latter one.