Active Discussion

Unable to create activity using CreateNewActivityEntry of CrmServiceClient

(0) Share

Report

Posted on by Community Member

Hi,

In one of my project when I want to create a activity using CreateNewActivityEntry method of CrmServiceClient. I am unable to create

it but it will not get error and return only empty guid.

The code is

-------------------------

caseResponseActivity = AppConfigSettings.CaseReponseActivity;

var caseResponseActivityType = CRMServiceHelper.GetOptionSetValueLabel("activitypointer", "activitytypecode", service).Where(c => c.Value == caseResponseActivity).Select(e => (KeyValuePair<int, string>?)e).FirstOrDefault();

if (caseResponseActivityType != null)

{

crmResponseActivity.ActivityId = service.CreateNewActivityEntry(caseResponseActivityType.Value.Value

, "incident", crmResponseActivity.CRMCaseId, crmResponseActivity.Subject,

crmResponseActivity.Description, "IT.test@tp.eu");

}

*This post is locked for comments

All responses (3)

Sort by

Rawish Kumar 13,758 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Rajnish,

Did you debug the code to see what is going wrong.

Also please check if you are able to retrieve organization service without any issue - because generally this happens if your organization service itself is null.
Community Member on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Rawish,

I am able to create incident(case) .but when I try to create activity using CreateNewActivityEntry it will return null. Is I am wrongly pass any parameter values in it. Kindly provide some example of it.
gdas 50,091 Moderator on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Rajnish ,

Could you please try to debug the code and also it will be helpful if you share what you did in below method

CreateNewActivityEntry