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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Decrement Entitlement ...
Service | Customer Service, Contact Center, Fie...
Unanswered

Decrement Entitlement Terms do not work with Team Permissions

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Posted on by SErf 657

Hi,

  1. I have a Team "Customer Service Users".
  2. This Team is assigned the Security Role: "Customer Service Users".
  3. The Security Role gives Global "Control Decrement Terms" privileges.
  4. The Team is setup as "Direct User (Basic) Access level and Team privileges.
  5. A User who is assigned to the Team, does not have permissions to set the "Decrement Terms" value even though IMHO he should have permissions. Editing other fields on the Case works without issues.
  6. If I assign the Security Role directly to the User, he gets the permissions and is able to select a value for this field.

Is this a bug? Or am I misunderstanding Teams and the assigned Security Roles?

Thanks.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Decrement Entitlement Terms do not work with Team Permissions

    Hi Partner,

    Has the problem been solved? Any updates?

    Please click Yes under "Did this answer your question?" to close this thread.

     pastedimage1615195915940v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member on at
    RE: Decrement Entitlement Terms do not work with Team Permissions

     Hi Serf,

    It is not a bug, which is by-design. you misunderstanding Teams and the assigned Security Roles as you said.

    You must assign security role to the user directly not assign security role to team and hope users who belong to the team can have privileges from team security role.

    For more detailed information, you can refer following link:

    https://docs.microsoft.com/en-us/power-platform/admin/manage-teams#about-owner-teams

     pastedimage1614848758398v1.png

    Thanks. 

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member on at
    RE: Decrement Entitlement Terms do not work with Team Permissions

    Hi Serf,

    Please see my answer below。

    Regards,

    Leah Ju

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