the initiator of Workflow receive a non expected second notification by Mail when workitem is rejected

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Posted on by IDE - PJO

Hello

Please find below the detail of the issue:

the initiator of Workflow receive a non expected second notification by Mail when workitem is rejected :

A PR is created and submited to the workflow then an approver accept and reject the Work item :

the initiator receive :

- a first mail that content all detail for the the PR : it is ok with the Workflow setup of the review step of purchase resuisition line WF.

- A second mail with the following content :

"Dear User

"The current record has been returned to you, or you have been asked to make a change. Perform any required actions and choose resubmit to resume processing.
Please login."

I have checked all Worklfow steps and, I can't find any setup related to this second mail . this mail is confusing for the user ( intiator of Workflow) because without any information of the PR .

Is it a standard mail notification when a workitem is rejected ? Where should I investigate ?

thank you for your help

PJO

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RE: the initiator of Workflow receive a non expected second notification by Mail when workitem is rejected

Who does the email get sent From, who is the created by? That may give away some information.

Is this approval done in a flow/Power Automate or a workflow? You may have a Flow out there?