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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Bug in production exte...
Small and medium business | Business Central, N...
Suggested answer

Bug in production extention

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Posted on by LF-16052033-0 242
Hello experts,
 
I have ran into a bug in my Production environment, but I cannot recreate the bug in my Sandbox environment. They are both the same versions. 
 
What steps should I follow to find it? 
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,097 Super User 2025 Season 1 on at
    Bug in production extention
    It depends on the type of bug you have. If it is caused by a data problem, it is recommended to completely replicate the environment.
    If it is caused by code, you can also try to debug it in the Production environment (Snapshot Debugger).
     
    More details: Dynamics 365 Business Central: Snapshot Debugging (Debugging in Cloud Production)
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 14,312 Super User 2025 Season 1 on at
    Bug in production extention
    Hi,
     
    As suggested earlier, try copying production into sandbox and debug and fix the issue.
     
    If you still cannot replicate the issue in sandbox, then you can use Snapshot debugging to debug issue in production.
     
    Regards,
    Saurav Dhyani
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 15,635 Most Valuable Professional on at
    Bug in production extention
    Hi
    Have you tried copying your production environment to a new sandbox one?
    In this new sandbox you could recreate the problem with the same data and situation as production.
    BR
    GR

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