Payment Journals split into multiple lines while processing

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One of our users is processing payment journals and during the process, the system split the lines into 2 parts - essentially putting the balancing account information on a separate line from the check being issued. This happened during the check printing process, so the lines are now locked from editing by the user (check printed box is marked on all the lines). Additionally, the batch can't be posted because the individual lines are out of balance.

I believe we will need to uncheck the /Check Printed/ box, update the lines back to the way they were, then check the /Check Printed/ box, and finally then we can post.

Does this correction sound accurate?

Has anyone else run into this?

Any ideas on why this could be happening?

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Community member 2 on at

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Payment Journals split into multiple lines while processing

Our payment methods are all left blank on balancing accounts. The balancing account is listed on the batch entry and confirmed on the payment journal lines before printing.

We haven't set anything up in this table in the past. Would something in here cause the payment to split lines?
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KasparsSemjonovs 3,660 Super User 2024 Season 2 on at

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Payment Journals split into multiple lines while processing

How does Your Payment Method = CHECK look like? Maybe You have provided a Balancing Account no there, so system is processing it on the time of posting and generating new entries?