One of our users is processing payment journals and during the process, the system split the lines into 2 parts - essentially putting the balancing account information on a separate line from the check being issued. This happened during the check printing process, so the lines are now locked from editing by the user (check printed box is marked on all the lines). Additionally, the batch can't be posted because the individual lines are out of balance.
I believe we will need to uncheck the /Check Printed/ box, update the lines back to the way they were, then check the /Check Printed/ box, and finally then we can post.
Does this correction sound accurate?
Has anyone else run into this?
Any ideas on why this could be happening?
