Customer journey insight blocked email with status "Recipient address isn't valid"

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Posted on by Muhammad Awais

Created the simple Customer Journey using marketing Email template and test Segment (Contacts). The outcome of under insight tab show the email blocked.when i checked under "incomplete Journey" found the the result all email blocked with status "Recipient address isn't valid".

Any help would be greatly appreciated!

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cloflyMao 25,202 on at

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RE: Customer journey insight blocked email with status "Recipient address isn't valid"

Hi Muhammad,

It's glad that your problem has been solved.

Please kindly mark as verified if you had found any anwser helped, it would be really appreciated.

Regards,

Clofly
Muhammad Awais 45 on at

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RE: Customer journey insight blocked email with status "Recipient address isn't valid"

Thanks Clofly.. it's worked
sbtron on at

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RE: Customer journey insight blocked email with status "Recipient address isn't valid"

Hey Muhammad

Please take a look at Clofy's suggestions above and the related thread.

If those don't solve your issue then reply back here.

Thanks
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cloflyMao 25,202 on at

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RE: Customer journey insight blocked email with status "Recipient address isn't valid"

Hi Muhammad,

There was someone who had same issue as you met, you could review Karl's answer in the thread as reference:

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/366155/recipient-address-isn-t-valid

In conclude, possible reasons would be below:

1. Some contacts that are included in your segement have not valid email address.

2. You are using a dynamic expression that failed to find a valid to-address for some recipients

3. In Marketing email form, To address should always be {{contact.emailaddress1}}

Please check them one by one.

Regards,

Clofly