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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Intercompany return re...
Microsoft Dynamics AX (Archived)

Intercompany return reason codes

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Posted on by Community Member

Hello all,

When I try to create an intercompany return I am getting an error:  "Conversion of Return reason codes code was not specified"

I have the same return reason codes setup for both companies and the error is being thrown in an xml class that is used to convert from one company to the other.

Any ideas of where to set up this conversion or fix this problem?

Thanks in advance.

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  • Community Member Profile Picture
    Community Member on at

    FYI, I think this might be an AX bug.  Temporary fix is to turn off the required return reason code in the AR parameters form.  No one else has ran into this?

    Regards.

  • Alex Prodan Profile Picture
    Alex Prodan on at

    Hi,

    Can you please view the setting on the intercompany endpoint? Maybe the return reason value mapping was not set up.

    To do this open the Endpoints form Basic > Setup > AIF > Endpoints, select the intercompany endpoint, click Action policies, select SalesOrder, click Configure, "Intercompany" tab,  Handling return reasons group. If the document value is set to Not specified you will get error as mentioned above.

    Let us know if this was the cause.

  • Community Member Profile Picture
    Community Member on at

    [quote user="armasanea"]

    Hi,

    Can you please view the setting on the intercompany endpoint? Maybe the return reason value mapping was not set up.

    To do this open the Endpoints form Basic > Setup > AIF > Endpoints, select the intercompany endpoint, click Action policies, select SalesOrder, click Configure, "Intercompany" tab,  Handling return reasons group. If the document value is set to Not specified you will get error as mentioned above.

    Let us know if this was the cause.

    [/quote] 

    Hello,

    Thank you for the reply.  When I select the endpoint in question and click on button "Action policies", there are none specified.  So I go to Actions so I can enable the action ReturnReturnOrderInService.create / delete / update (I believe these are the actions I am looking for in this situation) but it does not let me click the "Enabled" check box therefore I can't configure the handling return reasons group.

    Is there a reason I cannot enable these actions?  I do believe this is the solution to this problem.  I'm not up to par on AIF configurations so any more help would be appreciated.

    Thanks again.

  • Alex Prodan Profile Picture
    Alex Prodan on at

    Hi,

    On Intercompany endpoints you can only setup PurchaseRequisition (PurchaseOrder) and SalesOrder actions. Return orders are in fact SalesOrders records with some additional business logic to handle the return flow, so the action you are looking for is SalesOrder. 

    Another question would be if Intercompany worked at all - it could not work if you had no actions on the intercompany endpoint. I am guessing you are just setting this up now? If so try the info on this thread: https://community.dynamics.com/forums/t/31259.aspx

  • Community Member Profile Picture
    Community Member on at

    Thanks for this.  These are probably setup in our Production environment but I am using our test environment to try and fix.  I will look into it and let you know.

    Really appreciate the help.

  • PasanM Profile Picture
    PasanM 175 on at

    Hi,

    Try changing the inter-company settings for intercompany customers and vendors.

    Ensure:

    1) Intercompany Company has the Reason Codes set up.

    2) Customer > General > Setup > Intercompany > Sales value mapping > Return reason code & Disposition code = "Our"

    3) Vendor > General > Setup > Intercompany > Purchase value mapping > Return reason code & Disposition code = "Our"

  • Safeer PS Profile Picture
    Safeer PS 507 on at

    is this reply a sure shot solution. Any one tried this ???

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