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Hi everyone!
A client of ours is having trouble when vendors are replying to their auto generated emails originating from Great Planes. This is a sporadic issue but we've observed it across numerous mail hosts running Exchange, IMAP, and POP and the NDR is always the same. Ill add it to the bottom of the post as to read better.
This issue also only happens when the emails are generated from Great Planes, and not when the user sends out a normal email. If you were to reply to an auto-created email, all of the recipients other than the user that created the email in GP will receive the email. Also, if you were to try to reply to an auto-generated email, remove the users email address, and then re-add the same email address to remove the possibility of GP messing up the email address the results are the same. This is how we have nailed it down to being an issue in the body of the email that is generated by Dynamics GP
These emails are pre-composed templates that the user can view under setup -> Email Message Setup. Under Email Message Setup the issue still persists if remove the users email from Have Replies Sent To option. We're using these template emails on all orders and they're all returning the same NDRs. Also, under system preferences were using MAPI for "server type".
We really do think this is either an issue with the way GP creates these emails or an issue with our email templates in GP. Any insight is greatly appreciated.
Hopefully I've explained this all well but I do have access to this users computer with a way to recreate a sale and auto generate an email. If I've left anything out that would help please let me know!
Thanks everyone in advance.
NDR: "Remote Server returned '<DM2PR0601MB1166.namprd06.prod.outlook.com #5.2.0 smtp;554 5.2.0 STOREDRV.Deliver.Exception:CorruptDataException.EndOfStreamException; Failed to process message due to a permanent exception with message A participant ENTRYID is malformed and cannot be read. EndOfStreamException: A participant ENTRYID is malformed and cannot be read. [Stage: OnPromotedEvent][Agent: Conversations Processing Agent]>'"
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Does anyone have anything newer on this error message?
We are on Exchange 2016 and Dynamics GP 2018 R2 & MAPI
Intermittent when a customer replies to an email sent from GP. One is undeliverable, the next is fine.
Thanks for the reply Béat!
We're on Exchange 2013, hosted on Office 365 where our CRM instance is as well. We've used the "SMTP" setting as well and noticed the same issues as with the "MAPI" setting.
We're going to be escalating this is MS come Monday, hopefully we can get to the GP team. I'll be sure to update here if anything comes of it.
Hi BDupray,
What's your Exchange server version ? Did you tried to use 'SMTP' instead of MAPI for the e-mail setup ? I've usually more success with STMP protocol then relying on the end-user's mail setup (i.e. when using MAPI) because some profile could not be setup correctly from the user side.
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