Hello Team,
To ensure User Privacy and fairness, each sales team member was assigned a business unit that is related to the region they worked in so that they could only see the prospects and sales figures for their region and only those records under their care.
This was working great forever.
We had to make some enhancements which required providing Read-Only access to the new entities for each security role related to the Sales team. A very simple task.
Now for some reason the sales team member can no longer see their own records when there are in their assigned business units, but if I place them in a different business unit, they can see the records under their care as well as the records of other regions (which we avoided by using different Business Units at the beginning).
What can I do so that the User can go back to viewing their own records under their own Business Unit?
I would really appreciate any assistance!
Thanks in advanced,
Jose V.