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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Unable to create a new...
Microsoft Dynamics GP (Archived)

Unable to create a new company

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Posted on by Imad Kassoumah 3,235

Hi,

I'm no more able to create a new company. It hangs at the step 'Creating Company Information'.

Previously I was able to create a new company without any problem.

I'm using GP10 SP5.

I re-installed the application but still the same issue. I changed the server but still the same.

I created a new company ID but still  I have the same issue.

Can you please help me?

Thanks.

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I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    Kindly check the event viewer, what does it says? Also Please attach the event viewer message and let me know.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi IMAD,

    may be the software get corrupted. can you download and re-install the application again?

  • Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    I think this might be related to the installation package as well.

  • Imad Kassoumah Profile Picture
    Imad Kassoumah 3,235 on at

    Hi Pragadees,

    The event viewer is:-

    Faulting application name: Dynamics.exe, version: 10.0.332.0, time stamp: 0x4d5c00a7

    Faulting module name: Dynamics.exe, version: 10.0.332.0, time stamp: 0x4d5c00a7

    Exception code: 0xc0000005

    Fault offset: 0x000c7570

    Faulting process id: 0xd80

    Faulting application start time: 0x01cf4d6d3b1257cf

    Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP\Dynamics.exe

    Faulting module path: C:\Program Files (x86)\Microsoft Dynamics\GP\Dynamics.exe

    Report Id: 41cb8a63-b961-11e3-8d1c-001e101faa49

    Thanks.

  • Imad Kassoumah Profile Picture
    Imad Kassoumah 3,235 on at

    Hi Natarajn,

    I mentioned that I re-installed GP software even I changed the server but still the same problem.

    Thanks.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Are you running Symantec Endpoint AV?

  • Imad Kassoumah Profile Picture
    Imad Kassoumah 3,235 on at

    Hi,

    No, I'm not using Symantic AV. Even I uninstalled our AV Nod32.

    thanks.

  • Suggested answer
    soma Profile Picture
    soma 24,410 on at

    One confirmation.

    Did your system hangs after enter information on below screen?

    3005.Comp2.png

    Or

    After clicking finish button on below screen?

    Your reply is much appreciated.

  • Imad Kassoumah Profile Picture
    Imad Kassoumah 3,235 on at

    Hi Soma,

    It hangs at the step  'Creating Company Information' which is almost before reaching the last step.

    Best regards.

  • soma Profile Picture
    soma 24,410 on at

    What is your GP version?

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