web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Unable to access Repor...
Microsoft Dynamics AX (Archived)

Unable to access Report server through Network Load Balancer Cluster

(0) ShareShare
ReportReport
Posted on by Hassan_rulz 3,801

Hi All,

I am trying to create "High availabilty Load balancing for Report Server".
I have done all the configurations but I am unable to access Report server through "Network Load Balancer Cluster".

Reporting Web service is working fine and accessable also.

Reports are being deployed also.

Can anyone tell me what is the solution for this issue?

reportserver.png

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    I have seen connectivity and authentication errors related to NTLM with SSRS NLB setup when the loopback connection was not correctly set up in the Windows Registry. It is explained in the documentation, try to follow step 3 if you have missed it:

    msdn.microsoft.com/.../cc281307.aspx

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Vilmos,

    Thanks for reply.

    I have already tried that step and created a new "Multi Strings" value with the name "BackConnectionHostNames" .

    Still facing same error

    Regards,

    Hassan

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    For the value you have to provide all your servers, and the load balancer name with computer name only, and another record with computer name including the domain name.

    So if you have 2 SSRS servers and a load balancer like SSRSNLB, then you would have 4 records listed (each in a new line), 2 for your local computer and 2 for the load balancer. After changing the registry you do need to restart Windows.

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Vilmos,

    Thanks again for the reply.

    I have followed you instructions and added all the servers name in registry but still facing same issue.

    Kindly check this image for reference

    backconnection.png

    Regards,

    Hassan

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    You only need current machine on each registry, not both of them. And you have missed the current machine name without the domain.

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Vilmos,

    I have updated the registry according to your suggestion but still facing same error even after restarting the both "Report" servers.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Do you have Windows Firewall disabled for the Domain profile (or have you specifically allowed ports required for communication)? If not, try it with firewall down.

    Also try to access the ReportServer URL by navigating to your load balancer, or navigating directly to one of the SSRS instances using your browser, see which one works.

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Vilmos,

    I have already disabled all the firewalls on both server and domain server also.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    At this point I have no other idea without seeing your actual setup to check what you have missed.

    I advise to go through the prerequisites list, installation guide, follow the troubleshooting guide, search for similar errors on the net to verify that you have not missed any steps required.

    If you still cannot get it working, then I am sure Microsoft could help if you raise a ticket with them on LifeCycle Services or on the Customer/PartnerSource site.

  • Verified answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi Vilmos,

    I have found the issue and resolved it.

    The issue was that there was unknown entries for "User & Password" which I don't know from where they came in Configuration file of ReportServer.

    I just removed them and restarted the SSRS service and everything working fine now.

    Thanks for your time.

    Best,

    Hassan

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Dráb Profile Picture

Martin Dráb 4 Most Valuable Professional

#1
Priya_K Profile Picture

Priya_K 4

#3
MyDynamicsNAV Profile Picture

MyDynamicsNAV 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans