CRM licencing - device vs user

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Posted on by zzecevic

Hi, I'm little confused with differences in device and user licence access. With device licence I can access CRM from one computer and with user licence I can access CRM through multiple devices.

We are using device licences and we have configured IFD, so now I can sign in from any device and any location and basically I have user access now.

Can someone please explain me what happens if I have IFD configured and users with both types of access, device and user.

Thanks in advance,

Zvjezdana

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J Matlon 1,465 on at

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MS Licensing... Most of the MS reps I've worked with don't even understand it.

The time you'd want to use a device license, is when you have multiple workers sharing the same machine. For example, if you have shift workers all sharing the same computers.

If you're going to have users accessing CRM from multiple workstations or devices, you are going to want to convert to user-licenses. You're best off speaking to the vendor you purchased CRM through to get clarification on what you need for your particular setup.

But it sounds like you'll be converting to user-licenses.

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ScottDurow 21 on at

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A good resource for OnPrem licensing which explains the Device CAL quite well is - www.microsoft.com/.../details.aspx

A point to note is that Dynamics CRM Online does NOT support Device CALs.

As Joe says, a Device CAL is for shift workers (e.g. a call center) that use the same PC as each other and so do not log in concurrently.

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In addition to the previous comments, do note that you can have a mix of client access licence (CAL) types. Example: You might have a call centre of 20 PCs which are used by 50 people across different shifts, who do not use CRM from anywhere else. And you have 30 sales and service people using PCs, laptops, iPads, phones, home computers and personal devices.

You would need 20 device CALs and 30 user CALs.

Whatever licences you use, you are responsible for enforcing them. So it is no good if your call centre workers can also access CRM in other ways than being at one of the 20 terminals, they would need a user CAL for this.

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zzecevic on at

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Thank You all for replies...

I understand concept of licence types. What I don't understand is if I configure claims-based authentication and IFD then I can access CRM just signing in with my domain user name and password from any device.

How can u control this access? So users with user licence can use this option and users with device access can only access crm from one computer?

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Hello, can anyone advise, how can we convert a full user license for supply chain to a devise license?

is there any specific process under the portal to be done?

thanks,

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