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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where can I get error ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Where can I get error details on the Service Request Id

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Posted on by Kenco 50

Hi,

I have got an error and there is a timestamp and Service Request Id, see below screenshot. Where can I get details of the Service Request Id please?

ServiceRequestId.png

Thanks

Ken

I have the same question (0)
  • Suggested answer
    Gilmeyer Profile Picture
    Gilmeyer Microsoft Employee on at

    Hi Ken

    As an end user in Dynamics 365 Online, you probably won’t have access to the logs that provide the information where a service request ID can be helpful. If you are not given the chance to download log files, in this case, you can stop here and raise a support call. Explain your problem, and we will help diagnose the problem. Give the service request ID you see on your error message, as we may need.

    Thanks for the understanding.

  • Charles Abi Khirs Profile Picture
    Charles Abi Khirs 3,569 on at

    Hello,

    In which place are you facing this issue? Can you please elaborate more?

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