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CRM online - how do I log a support ticket?

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Posted on by 125

our organisation uses CRM online and we have had major issues this morning trying to log into the service. Can anyone advise how I contact Microsoft support for CRM online? I've spent 3 hours trying to find a link or contact number for this product, it's a nightmare!

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  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: CRM online - how do I log a support ticket?

    For CRM online:

    1.portal.office.com/.../CreateServiceRequest.aspx;s=crm%20online

    2.Sign in with Admin account and fill the below details to submit.

    msticket.PNG

    Hope this helps

  • RE: CRM online - how do I log a support ticket?

    Hello,

    You can Contact MS Dynamics Technical Support by Phone by Selecting the appropriate Contact Nos based on your region : mbs.microsoft.com/.../Support_Telephone

    Also you can reach Technical Support By creating a New Support Request by following the below mentioned Steps:

    Login to https://portal.office.com

    Go To Admin Center

    Under Support Click on New Service Request

    Select Dynamics 365

    Under Identify the Issue Select Relevant "Feature" and "Symptom"

    Enter Issue Summary and Provide Issue Details

    Click Next -> Yes, Continue

    Is your Service Unavailable

    How Many Users Afftected

    Enter an email address of someone affected by this issue: (I would Suggest email address of Admin User who is available to troubleshoot depending on the timezone from where the Service Request is created)

    Click Next -> Provide the Contact Number.

    According to the Cloud Solution Provider Frequently Asked Questions Document, the

    Initial response times (IRT) depend on the severity of the incident submitted. The severity of

    an issue is set by indicating business impact when you submit the SR.

    Initial response for technical break/fix incidents, defined by Business Impact:

    •  Critical Impact (Sev A): 2 hours

    Significant loss or degradation of services. Production services down

    •  Moderate Impact (Sev B):  4 hour

    Moderate loss of degradation. Production services partially impacted

    •  Minimal Impact (Sev C): 8 hour

    Thanks,

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM online - how do I log a support ticket?

    We can try calling the below customer central number which is based on UK and the representative will help you creating a support request for CRM Online i.e.

    local : 44 0203 450 6455

    toll free: 0800 032 6417

    Thanks.

  • GavMcG Profile Picture
    GavMcG 125 on at
    RE: CRM online - how do I log a support ticket?

    I get "Our Apologies

    You do not have an active contract to access this site, please contact your Microsoft Business Solutions Partner for your service plan options."

    I have CRM online, I thought we automatically received support for this product.

    Think we'll ditch MS CRM and buy a product that's worth the money!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM online - how do I log a support ticket?

    From this link :

    corp.sts.microsoft.com/.../ls

    Sign in to Microsoft Dynamics customers and partners with your windows live id account and you should be able to create a new ticket for CRM Online.

    Thanks.

  • ScottDurow Profile Picture
    ScottDurow 19 on at
    RE: CRM online - how do I log a support ticket?

    I would go through the Office 365 Administration pages then - portal.microsoftonline.com/.../ServiceRequests.aspx

    hth

  • GavMcG Profile Picture
    GavMcG 125 on at
    RE: CRM online - how do I log a support ticket?

    Thanks Scott, we run Office 365 online and CRM online but not both together, so I cant log a ticket for CRM when I log on using my 365 credentials. when I try the CRM Online thru Dynamics link, I'm given a message telling me that I don't have an active contract!

  • GavMcG Profile Picture
    GavMcG 125 on at
    RE: CRM online - how do I log a support ticket?

    Thanks Jerry, but we are in the UK.

  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 19 on at
    RE: CRM online - how do I log a support ticket?

    Taken from -rc.crm.dynamics.com/.../support.aspx

    -Microsoft Dynamics CRM Online sold through Microsoft Dynamics go.microsoft.com/fwlink

    -Microsoft Dynamics CRM Online hosted with Office 365 portal.microsoftonline.com/.../NewServiceRequest.aspx

  • RE: CRM online - how do I log a support ticket?

    Phone: 1-800-936-4900 in the United States or Canada

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