our organisation uses CRM online and we have had major issues this morning trying to log into the service. Can anyone advise how I contact Microsoft support for CRM online? I've spent 3 hours trying to find a link or contact number for this product, it's a nightmare!
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For CRM online:
1.portal.office.com/.../CreateServiceRequest.aspx;s=crm%20online
2.Sign in with Admin account and fill the below details to submit.
Hope this helps
Hello,
You can Contact MS Dynamics Technical Support by Phone by Selecting the appropriate Contact Nos based on your region : mbs.microsoft.com/.../Support_Telephone
Also you can reach Technical Support By creating a New Support Request by following the below mentioned Steps:
Login to https://portal.office.com
Go To Admin Center
Under Support Click on New Service Request
Select Dynamics 365
Under Identify the Issue Select Relevant "Feature" and "Symptom"
Enter Issue Summary and Provide Issue Details
Click Next -> Yes, Continue
Is your Service Unavailable
How Many Users Afftected
Enter an email address of someone affected by this issue: (I would Suggest email address of Admin User who is available to troubleshoot depending on the timezone from where the Service Request is created)
Click Next -> Provide the Contact Number.
According to the Cloud Solution Provider Frequently Asked Questions Document, the
Initial response times (IRT) depend on the severity of the incident submitted. The severity of
an issue is set by indicating business impact when you submit the SR.
Initial response for technical break/fix incidents, defined by Business Impact:
• Critical Impact (Sev A): 2 hours
Significant loss or degradation of services. Production services down
• Moderate Impact (Sev B): 4 hour
Moderate loss of degradation. Production services partially impacted
• Minimal Impact (Sev C): 8 hour
Thanks,
We can try calling the below customer central number which is based on UK and the representative will help you creating a support request for CRM Online i.e.
local : 44 0203 450 6455
toll free: 0800 032 6417
Thanks.
I get "Our Apologies
You do not have an active contract to access this site, please contact your Microsoft Business Solutions Partner for your service plan options."
I have CRM online, I thought we automatically received support for this product.
Think we'll ditch MS CRM and buy a product that's worth the money!
From this link :
Sign in to Microsoft Dynamics customers and partners with your windows live id account and you should be able to create a new ticket for CRM Online.
Thanks.
I would go through the Office 365 Administration pages then - portal.microsoftonline.com/.../ServiceRequests.aspx
hth
Thanks Scott, we run Office 365 online and CRM online but not both together, so I cant log a ticket for CRM when I log on using my 365 credentials. when I try the CRM Online thru Dynamics link, I'm given a message telling me that I don't have an active contract!
Thanks Jerry, but we are in the UK.
Taken from -rc.crm.dynamics.com/.../support.aspx
-Microsoft Dynamics CRM Online sold through Microsoft Dynamics go.microsoft.com/fwlink
-Microsoft Dynamics CRM Online hosted with Office 365 portal.microsoftonline.com/.../NewServiceRequest.aspx
Phone: 1-800-936-4900 in the United States or Canada
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