Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Permission issue with deployment administrator account

Posted on by Microsoft Employee

Hi there,

I have issue with permission when I want to manage user roles in CRM 2016 (on premise).

I got "Insufficient permissions.

You do not have the required permissions to access these records. Contact the Microsoft Dynamics 365 administrator. When contacting Support, provide the technical details."

I'm using deployment admin account for this.[

And this is not only issue I have with permissions, this usually happens a lot. 

Can I get guidance how should I proceed with troubleshooting, since I'm not familiar with this Microsoft product.

Thanks

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    Also, I have added deployment admin rights to organisation owner, and also domain rights like user which was created for CRM installation, so now owner is able to change user licences but still not able to manage user roles in his own organisation.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    Yes I have. That user is global (domain) Administrator account. Not possible even with that one. 

    That account has even less possibilities, less info shown in CRM. 

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Permission issue with deployment administrator account

    Do you have any other user added in the deployment administrator group. Try with another user and make sure user having System Administrator role.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    No, unfortunately restart of the server didn't help at all...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    In event viewer I get issues Event 18949 MSCRMKeyGenerator - expired ( for that I restarted Async service and tried with Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R command, but no help ), and also

    I have MSCRMMonitoringTest - failed, with different variety of Event ID.

    But those errors I usually have, there is not a single issued error when I try to manage user permission.

  • gdas Profile Picture
    gdas 50,085 on at
    RE: Permission issue with deployment administrator account

    Hi,

    Could you please check event viewer log, might be you will get the root cause of the issue .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    Yes, of course, that was the first thing I checked, but I did not restart the server.

    I will try that.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Permission issue with deployment administrator account

    Hi,

    Do you configure the user with Read-Write Access Mode and Full License Type?

    If so, I suggest that you could restart the server and have a try.

    BR,

    Judy

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,219 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,056 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans