Permission issue with deployment administrator account

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Posted on by Community Member Microsoft Employee

Hi there,

I have issue with permission when I want to manage user roles in CRM 2016 (on premise).

I got "Insufficient permissions.

You do not have the required permissions to access these records. Contact the Microsoft Dynamics 365 administrator. When contacting Support, provide the technical details."

I'm using deployment admin account for this.[

And this is not only issue I have with permissions, this usually happens a lot.

Can I get guidance how should I proceed with troubleshooting, since I'm not familiar with this Microsoft product.

Thanks

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Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

Also, I have added deployment admin rights to organisation owner, and also domain rights like user which was created for CRM installation, so now owner is able to change user licences but still not able to manage user roles in his own organisation.
Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

Yes I have. That user is global (domain) Administrator account. Not possible even with that one.

That account has even less possibilities, less info shown in CRM.
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gdas 50,085 on at

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RE: Permission issue with deployment administrator account

Do you have any other user added in the deployment administrator group. Try with another user and make sure user having System Administrator role.
Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

No, unfortunately restart of the server didn't help at all...
Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

In event viewer I get issues Event 18949 MSCRMKeyGenerator - expired ( for that I restarted Async service and tried with Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R command, but no help ), and also

I have MSCRMMonitoringTest - failed, with different variety of Event ID.

But those errors I usually have, there is not a single issued error when I try to manage user permission.
gdas 50,085 on at

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RE: Permission issue with deployment administrator account

Hi,

Could you please check event viewer log, might be you will get the root cause of the issue .
Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

Yes, of course, that was the first thing I checked, but I did not restart the server.

I will try that.
Community Member Microsoft Employee on at

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RE: Permission issue with deployment administrator account

Hi,

Do you configure the user with Read-Write Access Mode and Full License Type?

If so, I suggest that you could restart the server and have a try.

BR,

Judy