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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Permission issue with ...
Microsoft Dynamics CRM (Archived)

Permission issue with deployment administrator account

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Posted on by Community Member

Hi there,

I have issue with permission when I want to manage user roles in CRM 2016 (on premise).

I got "Insufficient permissions.

You do not have the required permissions to access these records. Contact the Microsoft Dynamics 365 administrator. When contacting Support, provide the technical details."

I'm using deployment admin account for this.[

And this is not only issue I have with permissions, this usually happens a lot. 

Can I get guidance how should I proceed with troubleshooting, since I'm not familiar with this Microsoft product.

Thanks

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    Do you configure the user with Read-Write Access Mode and Full License Type?

    If so, I suggest that you could restart the server and have a try.

    BR,

    Judy

  • Community Member Profile Picture
    Community Member on at

    Yes, of course, that was the first thing I checked, but I did not restart the server.

    I will try that.  

  • gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi,

    Could you please check event viewer log, might be you will get the root cause of the issue .

  • Community Member Profile Picture
    Community Member on at

    In event viewer I get issues Event 18949 MSCRMKeyGenerator - expired ( for that I restarted Async service and tried with Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R command, but no help ), and also

    I have MSCRMMonitoringTest - failed, with different variety of Event ID.

    But those errors I usually have, there is not a single issued error when I try to manage user permission.

  • Community Member Profile Picture
    Community Member on at

    No, unfortunately restart of the server didn't help at all...

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Do you have any other user added in the deployment administrator group. Try with another user and make sure user having System Administrator role.

  • Community Member Profile Picture
    Community Member on at

    Yes I have. That user is global (domain) Administrator account. Not possible even with that one. 

    That account has even less possibilities, less info shown in CRM. 

  • Community Member Profile Picture
    Community Member on at

    Also, I have added deployment admin rights to organisation owner, and also domain rights like user which was created for CRM installation, so now owner is able to change user licences but still not able to manage user roles in his own organisation.

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