Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Accessing UII Unified Service Desk Options in C#

(0) ShareShare
ReportReport
Posted on by 2

Hi,

I have a USD UII Adapter that I want to be able to access the UII options configured in Dynamics.

I.e., out of the box, the USD has options for maxNumberOfSessions

Is it possible to access these within a UII control via C#?

I haven't found much in the way of code saying this is possible.

Thank you.

Greg

*This post is locked for comments

  • Verified answer
    Kaustubh Hegde Profile Picture
    Kaustubh Hegde 330 on at
    RE: Accessing UII Unified Service Desk Options in C#

    I assume that you are trying to access UII options in a custom hosted control.

    You can do the same using the below code

    private ConfigurationValueReader configReader = ConfigurationValueReader.ConfigurationReader();

    this.configReader.ReadAppSettings("maxNumberOfSessions");

    The above code will return you the configuration value of "maxNumberOfSessions" from USD UII options

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,387 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans