I want to create a if/then on a Customer Journey after a phone call (ie if i field has been set in Phone Call).
How do I get this into a Customer Journey?
I am also trying to find a solution to this. Seems like should be a basic functionality
I'm also looking for a solution for this... End of 2022 and nothing new, I guess?
I don't suppose you ever found a nice solution to this did you? Seems so odd that it's not included OOTB.
In case anyone can help I'lll post my full scenario
a/ A phone call is made, if no one answers this is reflected in a check box
b/ A customer Journey will send approprate Email messages to the customer.
c/ A second phone call is created by the Customer Journey.
b/ Step a is repeated with the second phone call, and if unsuccessful then a different email is sent by a customer journey and a third phone call is set up.
this repeats until the 4th/5th phone call.
I cannot get anything into the Customer Journey which will identify which iteration of the phone calls have been made or if an unsuccessful call has been made
Can I trigger a customer journey based on Power Automate or a workflow?
How would it work in practice?
I only want to trigger it off a specific phone call - based on a checkbox.
So if the checkbox is yes, it triggers the customer journey.
I've got a tile set up, but it doesn't allow me to select the phone call on demand
I did think about create a new Customer Journey triggered on that same criteria, but it doesn't allow me to do if/else based on the trigger either.
Standard if/then only works for email/page/form, you need to build a custom tile to achieve this.
docs.microsoft.com/.../extend-customer-journeys-custom-channels
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