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Hi Team,
I have just rolled out Remote Assist to multiple users. Nearly 100 users are on now subscribed to Remote Assist License.
3 of our users have reported Login Failure. Details are attached for reference.
Please note that All users are connected to AD account.
After they are directed to company sign in page , they are encountering error.
They have tried using multiple devices - Mobile phone on Wifi , GSM network , still fail to login.
Please note other users are able to login to using same device. Hence network / device related issue is ruled out.
We have deleted & reassigned the license to all the 3 users, but still fail with same error.
Can you please advise what is required to be done next.
Hi Team,
When I encountered this issue, the Multi Factor Authentication ( MFA) was disabled for the users who encountered the issue.
After this step , the users were able to login normally.
This can be a quick work around.
I'm affected by the same issue today, as described above. I'm Using iPhone 7. 3 weeks before I've used the same / identical iPhone with a RA test License, which works fine. Now I've been granted to a regular RA licence on which I try to connect with my Azure AD. Any idea for the way out here is highly appreciated
Hi ,
have you ever asked these 3 users to switch other devices ? These Users are using IOS devices ? Still think this looks more like network issue, but not quite sure. If you click "Ignore", if you can access D365 remote assist ? Have you ever tried to restart your devices ?
I would like to suggest you raise a ticket for MS support team for further troubleshooting.
Hi Vijindra,
Not sure on what this could be so I think you should submit a support request for assistance on this one.
Best
Jason
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