Paste inline images in OOTB email editor

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Posted on by Xavier Vanmeerhaeghe

Hi all,

We have the need to be able to paste inline images in an email body using the OOTB email editor in Dyanmics 365 CE V9. Currently we are using the CKEditor which we have modified to allow the pasting of inline images but we would like to get rid of it.

I would like to know if there is any possibility to copy paste inline images (like screenshots, I know you can input images that are hosted somewhere but we actually don't want to host images somewhere first) in the default emaileditor. Can this editor be altered?

I have read several questions and topics about this on the community but most questions are several years old and almost always refer to an ISV solution.

Thanks in advance!

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PranavShroti 4,510 on at

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Unfortunately at this present moment, D365 apps dosent allow you to have this type of copy-paste functionality in default email editor. You will have to develop your own control using PowerApps or control framework or HTML5.

Note: You can embade a powerApp withing crm form which will give you rich text box functionality.

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Kokulan 18,054 on at

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Like Pranav suggested CRM does not support storing image within the email template.

I have not tried the following but it might be worth giving it a try as the new UCI based email editor allows you to edit HTML.

www.techerator.com/.../how-to-embed-images-directly-into-your-html

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Jellew 153 on at

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Is it still not possible to Past imagen into the OOTB email editor?

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pavanmanideep 1,331 on at

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Hi Xavier,Jellew

You can look out below blog posts to add images to your email template editor....

passion4dynamics.com/.../

www.marksgroup.net/.../

Hope you find this useful...

Cheers,

PMDY

Blog:https://ecellorscrm.com

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Jellew 153 on at

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What if I don't want it in a template, when the customer care reply's to an email they should be able to Copy/past images directly into the editor and send the email with the image inline in the body.

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pavanmanideep 1,331 on at

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Hello Jellew,

I hope you were latest version of Dynamics 365 CE online, yes you should be able to copy paste images directly in email. Please see below, I just copied and pasted the below 2 images into the email, snap added below for your reference.

Cheers,

PMDY

Blog:https://ecellorscrm.com

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pavanmanideep 1,331 on at

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Hi Xavier Vanmeerhaeghe

Please accept the answer so that it helps other folks in the community if it answered your query.

Thank you.

Cheers,

PMDY

Blog:https://ecellorscrm.com

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Jellew 153 on at

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I can past in images, but the receiver does not see the images.

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