Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics GP (Archived)

System Crash During Manual Payment Entry - Open Invoices Show as Being Applied

Posted on by Microsoft Employee


While in the Purchasing module Manual Payment Entry screen entering manual payments to be posted to a credit card the system crashed.  Had applied seven invoices when system crashed.

Once SQL and GP came back up there were messages looking up a batch that it cannot post or unmark the batch and the batch is marked for posting by another user.  We ran Microsoft's "DynamicsGP - Batch Fix (KB850289) MicrosoftEasyFix50435".

Now the batch is no longer visible.

Invoices still show as open in Payables Transaction Inquiry by Vendor.  
However we cannot delete or void historical or open transactions since the invoices are showing applied.

The batch does not show up in historical or open transactions.

We have tried all the Check Links and Reconcile utilties after researching online but that didn't help.

I can browse the PM20100 table and see the records.  It's only 7 records and don't care if we have to delete and recreate entries.  We just want to get our balances correct.

Any ideas?  Thanks in advance.

*This post is locked for comments

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans