User cannot see custom model-driven app

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Posted on by Jazzy4321

We have created a custom model-driven app for our users and those users are in a child business unit. When i go to manage roles for the app, i only get security roles for the root business unit. I choose some custom roles hoping that it somehow flows down to the child BUs, but the user is unable to see the app tile. Changing a user's business unit to the root and assigning a role that is selected for the app in manage roles works. How do i assign permissions to a role in a child business unit or am i thinking about this wrong?

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Joseph Nasr 181 on at

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RE: User cannot see custom model-driven app

Thank you I appreciate it! I'll be trying a couple of approaches as well and report on those too. But yes, you can go to Security Roles -> Create a New Role in whatever Child Business Unit (but try to make sure that the new role's name is different than something in the Parent BU because I think it would inherit the privileges from it. I'm not sure though). If you go to Manage Roles, you will see that new role with child BU appearing among the list of Parent BU Roles
Jazzy4321 26 on at

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RE: User cannot see custom model-driven app

I have not solved this yet, but good to know that a custom role in a child business unit appears for selection. I will try that as well and report back. If it doesn't work for us, I'm going to put in a support ticket to Microsoft and will report back on that too.
Joseph Nasr 181 on at

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RE: User cannot see custom model-driven app

Hey did you manage to solve this? I am having the same issue.

1) I can only see roles of the Parent BU.

2) I created a custom new role for the child BU, and I can actually see it to assign it to the app in 'Manage Roles', but still the user cannot see the application.

3) In roles, I did check the Read privilege of 'Model-driven App'
Jazzy4321 26 on at

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RE: User cannot see custom model-driven app

I followed these steps and it is still not working. I think the problem is not having the ability (from what I can see) of assigning security roles from a child business unit to the app. When selecting Manage Roles from the app tile, the roles that appear are only from the root business unit and the user is in a child business unit. Does anyone know how to get around this? I was hoping that sharing the app from Power Platform would somehow do something different, but it did not.
Haig Liu Microsoft Employee on at

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RE: User cannot see custom model-driven app

Hi Jazzy4321,

1.Create a custom security role.

2.Open apps view in advanced settings

3.Select an app to add the custom security role.

4.Assigning security roles to apps.

You can also view this link:

https://meganvwalker.com/checking-users-access-to-model-driven-apps-d365-ce/