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Small and medium business | Business Central, N...
Suggested Answer

How to archive a sales order with an outstanding charge out item on it?

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Posted on by 192

Morning All, 

One of our customers has an issue where they have managed to process a sales order and used the prepayment process and completed the shipment without applying the charge out item to the rest of the inventory item lines on the original sales order. We have tried to add another line to the original order and tried to apply the charge out item to that newly added line but to no avail. Is there any simple way of getting this sales order into posted sales orders or is there a certain procedure that we can do in the future if this scenario happens again? 

Any help would be gratefully received. 

Kind regards,

Kelly

I have the same question (0)
  • Suggested answer
    Amit Baru Profile Picture
    3,037 on at

    Hi,

    If Sales order is posted or archive, then it cannot be rollback. Do one thing Create Similar SO form copy document and apply the charges.

    Regards

    Amit Sharma

    www.erpconsultors.com

  • KellyEnhanced Profile Picture
    192 on at

    The problem is that this particular Sales order is still showing on the sales order list, it has not posted to history. That is what we are trying to do. But it has a yes in the complete shipping.

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    If needed, you can raise it to Microsoft for further assistance.

    Thank you.

  • KellyEnhanced Profile Picture
    192 on at

    Thank you to everyone that replied to my message I really appreciate it. However my colleagues and I managed to get a workaround to it and this is how to do it.

    1. First of all you need to find the shipment numbers for the original order lines and note these down

    2. Then select the charge line on the original order and click Line - Related information - Item Charge Assignment

    3. This opens the following screen where you can select Get Shipment Lines

    4. Select the correct shipment from the list provided by clicking on it and fill in the Qty to assign in the next screen. You can check that the remaining to assign is showing as zero and close out of the screen.

    5. You'll be then able to post the order and create a final invoice for the missing charge items.

  • Suggested answer
    Marco Mels Profile Picture
    on at

    Great work, thank you for sharing. This will help others.

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